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Each hotel sets its own times. You will find them on the hotel page under Policies and on your voucher. Early check-in and late check-out depend on availability at the hotel and are not guaranteed.

Carry an original government-issued photo ID for every adult guest (for example Aadhaar, passport, driving licence or voter ID). Hotels may refuse check-in without it. Foreign nationals need their passport and visa.

Child policies differ by hotel. Add every child with their age when you search so the price you see is the price you pay.

Open Manage booking, enter your booking reference with the email or mobile number used to book, and choose Cancel. We show the exact refund before you confirm. Non-refundable rates cannot be refunded.

We start the refund as soon as the hotel confirms the cancellation. Banks usually credit it within 5–7 working days; UPI refunds are often faster. You will get an email when we process it.

Payments are processed by Razorpay, a licensed payment gateway. We never see or store your card or UPI details.

Confirmation usually takes under a minute. If it takes longer, our team is already working on it and will contact you on WhatsApp or phone. If we cannot confirm the room, you get a full refund.