Cancellation and refund policy

Draft for review. This page has not yet been reviewed by our legal adviser.

Before you pay

Every room shows its cancellation terms: Free cancellation until a date and time, or Non-refundable.

How refunds are calculated

We apply the hotel's cancellation terms at the time you cancel (Indian Standard Time). The refund amount is shown before you confirm.

If we cannot confirm your room

If the hotel cannot confirm a paid booking, we refund the full amount.

Timelines

Refunds go back to the original payment method. Banks usually take 5–7 working days.